Welcome to Baywater Healthcare
We want to welcome you to Baywater Healthcare. We are excited about delivering the Home Oxygen Service in the East of England and getting to know you better.
Who we are
Baywater Healthcare was one of the original suppliers of the Home Oxygen Service when it began in 2006. Since then, we have provided home oxygen to almost a million patients.
Every day, we support over 40,000 patients across several therapies, including:
- Home oxygen
- Home oxygen assessment and review (HOS-AR)
- Pulmonary rehabilitation
- Sleep disorder overnight tests
- Sleep disorder therapy (CPAP)
- Nebulisers
- Home monitoring
- Ventilation
Patient care is at the heart of everything that we do.
What has happened?
We have worked closely with your previous supplier and the NHS to ensure your service has continued uninterrupted.
The service transfered to Baywater Healthcare on February 1st, 2025. Please contact us for your Home Oxygen needs.
What do I need to do?
You do not need to do anything. Your details have been sent to us via a secure method, and your service has continued just as it was. You will need to call our Healthcare Helpline to order your oxygen supplies, or you can use the online ordering service on our website.
Common questions
What is going to happen to my equipment?
Most oxygen equipment has remained the same. We will service and replace your equipment if your Healthcare Professional feels it no longer meets your needs.
Will my equipment stay the same?
The cylinders that we deliver look different to what you had previously but they are a similar size, weight and offer the same flow rates. In most cases, other oxygen equipment has stayed the same, such as oxygen machines. If we need to change your equipment, we will supply you with something similar to what you currently use and show you how to use it.
Is my driver the same?
Your driver has likely remained the same. The Healthcare Technicians who previosuly visited you have transfered to Baywater Healthcare.
Will my deliveries be at the same time?
We are working hard to ensure as few changes as possible to delivery schedules. Most of the team delivering the oxygen has remained the same.
If you have a regular delivery set up, it will continue on the same day.
Do I have a new respiratory team/nurse?
There has been no change to your Healthcare Professional.
How does booking a holiday work?
Call us two weeks before you travel for holidays or trips away from home inside the UK. If you are travelling abroad, speak to your Healthcare Professional and request equipment in the country you are travelling to.
Do you have all of my correct contact details?
Your previous oxygen supplier has transfered your personal information to us through a secure data transfer. You will not need to do anything.
Will my electricity payments change?
We will continue to make your electricity payments as you received them previously.
Do you have my payment details?
Your previous oxygen supplier has securely shared your payment details with us.
What are your opening times?
Our Healthcare Helpline is available seven days a week from 8:00 a.m. to 6:30 p.m. for standard calls such as questions or replacement cylinder requests. After this time, we remain available for urgent calls 24 hours daily.
Will I receive deliveries on a bank holiday?
We will provide you with information about bank holiday ordering in our patient magazine ‘Sunshine’ or via our social media accounts on Twitter and Facebook. Sunshine is sent three times a year by text message or post.
How can I order replacements for my oxygen cylinders?
Call can call our Healthcare Helpline or order online via our website.
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