On World Values Day, we take a moment to reflect on the values that guide us —those principles that shape our actions, define our culture and drive us towards success. At Baywater Healthcare, our commitment to delivering exceptional care is anchored in five core values: Customer Focus, Always Be Caring, Growth, Lead the Way and Make it Happen. These values are not just words on paper but a living, breathing part of who we are. They guide our daily operations, inspire our staff, and ultimately enhance the lives of the patients and communities we serve.
Customer Focus
Patients are at the heart of everything we do, and understanding patients is critical. We aim to make patients feel at ease by treating them with respect and dignity. We assist patients and healthcare professionals around the clock. We are here whenever they need us, and by listening to patients, we know how to make a positive difference in their lives. As a trusted partner, we tailor our services to meet every challenge.
Always Be Caring
The importance of this value cannot be understated. We care passionately about individuals and their own specific needs. We all face challenging times; we make ourselves available to listen to and support patients and colleagues whenever needed.
Growth
We always grasp opportunities to develop new life-enhancing services. We have exciting plans for Baywater Healthcare. The NHS needs reliable partners with expertise in service redesign. We have those skills. We are always seeking opportunities to offer new and improved services.
Our Clinical Team continues to rapidly grow, with all members offering unique skills to the Baywater Team. Furthermore, our Long Term Conditions services demonstrate our ability to provide patients a diverse range of life-enhancing support.
Lead The Way
We strive to be innovative and embrace ideas from all. We encourage and reward improvement. All ideas, big or small, can make a significant difference, and we encourage all employees to be innovative in their thinking to continue developing every area of our service.
Make it Happen
We empower our people to deliver excellence. We have outstanding teams here at Baywater Healthcare who build trust and friendship with patients and share their knowledge, all aiming to enhance the lives of everybody we come in contact with.
Through regular feedback, we have had patients tell us that our support makes a world of difference to them. Our people have the integrity, skills, empathy, and enthusiasm to deliver an exceptional service that exceeds everyone’s expectations.
Enhancing Lives
Our core focus at Baywater Healthcare is to enhance the lives of patients through outstanding service.
Our employees embrace our five core values. Our values and behaviours are ingrained into our employees to help us make our service of the highest quality.
Our services contribute to a modern healthcare system by improving the patient’s quality of life and helping to reduce hospitalisations, co-morbidities, and other secondary effects. Our values shape our day-to-day operations to make this a reality.
